Before we became sellers, we were customers. So we know how you feel after the purchase. You want the product as fast as possible, arriving safely at your door, hassle free. That’s our goal!!!
Providing a great customer service is not only about a perfect delivery. Sometimes you need to solve an issue, have a doubt or just want to make sure we are real people ;). That’s why we provide a multi-language (Portuguese, English, and Spanish) customer service ready to help you.
Customer Service.
Cristina. (English and Portuguese)
E-mail: customerservice@thekeratinstore.com
Phone and Whatsapp: (+55) 13 99662-6518
Hours:· 9:00AM–6:00PM (GMT-3)
Order and shipments, products and other technical questions.
Administration.
Leonardo. (English, Portuguese and Spanish)
E-mail: leonardo@thekeratinstore.com
Phone and Whatsapp: (+31) 06 5736-8553
Hours: · 9:00AM–5:00PM (GMT+2)
Business inquiries and administration.